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The Salvation Army Family Store

18705 N. Frederick Ave., Gaithersburg, MD 20879

3.3/5
(6)

The Salvation Army

Charity Affiliation: The Salvation Army

Hours

  • Mon : 10:00 AM - 8:00 PM
  • Tue : 10:00 AM - 8:00 PM
  • Wed : 10:00 AM - 8:00 PM
  • Thu : 10:00 AM - 8:00 PM
  • Fri : 10:00 AM - 8:00 PM
  • Sat : 10:00 AM - 8:00 PM
  • Sun : Closed

18705 N. Frederick Ave.
Gaithersburg , MD 20879

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Unregistered User
Selection (4)
Pricing (4)
Organization (5)
Customer Service (4)
Cleanliness (4)
Overall (4.2)

WOW! I felt like the selection was quite wide, considering they rely wholely on donations. Neatly organized into depts, pretty readily available staff. Clean and well-stocked with with what seems to be a pretty small staff.

Unregistered User
Selection (3)
Pricing (4)
Organization (4)
Customer Service (1)
Cleanliness (1)
Overall (2.6)

Unregistered User
Selection (4)
Pricing (4)
Organization (4)
Customer Service (4)
Cleanliness (4)
Overall (4)

am in this every wed for the half price i found nice men shoes in good condition.i like this store customer service is good am looking forward to go this wed

Unregistered User
Selection (2)
Pricing (2)
Organization (2)
Customer Service (1)
Cleanliness (3)
Overall (2)

ARBITRARY CUSTOMER SERVICE: Rude rigid manager. One sign only for half price day. While paying $35(thought it was half price) for med dog cage, I asked if half price at check-out..cashier replied no,clothes only. I told her I didn't want the cage-but she was really rushing & had just rung it up & would not refund as she'd picked up cash on the counter & change money was being placed in my hand. (I was quite stunned). I stood at register until spoke to manager who refused to understand honest (split second) mistake & said no refunds were "the rule"-she was seriously condescending -telling the cashier she didn't need to offer me a store credit if she didn't want to, so I took the dog cage as I'm rescuing 20 stray cats & needed it.

Unregistered User
Selection (4)
Pricing (5)
Organization (4)
Customer Service (3)
Cleanliness (4)
Overall (4)

a LOT to choose from as far as furniture but the clothes aren't great, staff is usually busy and the lines can be bad but if you do find something it's usually worth it

Unregistered User
Selection (3)
Pricing (3)
Organization (3)
Customer Service (2)
Cleanliness (3)
Overall (2.8)