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Goodwill Store & Donation Center

5662 Carolina Beach Rd., Wilmington, NC 28412

2.8/5
(8)

Goodwill Industries

Charity Affiliation: Goodwill Industries of Eastern North Carolina

Hours

  • Mon : 9:00 AM - 8:30 PM
  • Tue : 9:00 AM - 8:30 PM
  • Wed : 9:00 AM - 8:30 PM
  • Thu : 9:00 AM - 8:30 PM
  • Fri : 9:00 AM - 8:30 PM
  • Sat : 9:00 AM - 6:00 PM
  • Sun : Closed

5662 Carolina Beach Rd.
Wilmington , NC 28412

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Unregistered User
Selection (3)
Pricing (3)
Organization (1)
Customer Service (1)
Cleanliness (1)
Overall (1.8)

Very Poor Management since April 2015

Unregistered User
Selection (1)
Pricing (1)
Organization (1)
Customer Service (1)
Cleanliness (1)
Overall (1)

I travel for work and go to a Goodwill in every location that I can. This specific store has to be the worst location I have ever experienced. Poorly organized, pricing is way too steep, and they don't even take anything except cash! I waited in line for over an hour to buy two shirts, to find that they didn't accept cards, and then when I attempted to pay by check, because my address is out of town on my checks (I refuse to order new ones when the old ones work perfectly) they wouldn't accept that either. I ended up just leaving and not purchasing anything at all. Their signage is also poor - there's nothing that says "goodwill" on the building or entrance, and it's pretty hard to find when you're not familiar with the area or aren't just looking for "GF". Goodwill needs to shut down this store. No one was helpful at all, and the store itself was dingy and smelled awful - as previously stated - no background music either - just an all around uncomfortable shopping atmosphere and poor experience.

Unregistered User
Selection (4)
Pricing (3)
Organization (3)
Customer Service (3)
Cleanliness (3)
Overall (3.2)

Unregistered User
Selection (3)
Pricing (2)
Organization (4)
Customer Service (2)
Cleanliness (4)
Overall (3)

PERSON RECEIVING ITEMS FOR DONATION NOT VERY FRIENDLY.

Unregistered User
Selection (2)
Pricing (2)
Organization (4)
Customer Service (3)
Cleanliness (2)
Overall (2.6)

The other Goodwill shops have a better selection. I can't tell if they cater to the elderly, of if that's just the items they receive.

Unregistered User
Selection (4)
Pricing (4)
Organization (5)
Customer Service (3)
Cleanliness (4)
Overall (4)

Play some back ground music! It get people in a good mood to shop more.

Unregistered User
Selection (3)
Pricing (1)
Organization (4)
Customer Service (4)
Cleanliness (5)
Overall (3.4)

I've found this store to be horribly overpriced. I actually found a beat up piece of furniture for more than it's original price - which was still in stock at Target.

Unregistered User
Selection (3)
Pricing (3)
Organization (3)
Customer Service (3)
Cleanliness (3)
Overall (3)