Store Profile

Are you aware that the manager for the goodwill wholesale outlet last night is losing money and customers due to how she treats paying customers? During closing while at least 10 + people were in line with full carts waiting to pay, the manager comes to the middle of the line where I was and says that the man in front of me will most likely be the last one that can purchase items. This made not only all of the people behind me unhappy, but also made me feel like she was cutting off in front of me for prejudice reasons. In all of the years I have been a loyal client of goodwill, I have never waited in a line after looking through items and bins for 90+ minutes just to be told that I won't even have the chance to pay. What made this extremely unfair to your clients and overall a poor way of doing business is: - only one register was open and the manager was not helping the only cashier to speed up the process - manager argued with customer's that were weighing items and was limiting time for everyone else - instead of standing at end of line and announcing that where she stands is the end of line and no one else after her to allow the customers that had already been in line the chance to purchase their items, she targets the customers that have been standing and waiting in line and tells us that we are wasting our time. I had put a lot of energy into finding the items I wanted to purchase and my arms were tired from the time I spent in your store to find them. Your employee had been short, cold, and lacks the proper customer service skills that a manager for your company should have. I have never seen a business run this way. The potential customers that she refused to ring up had enough items to easily match or surpass the cashiers and manager pay for that day. I am very disappointed with how your goodwill manager treats potential customers.

Great place to find amazing deals. Beats GW stores by a mile as they are so over priced now. However, many shoppers here are uncivilized, and downright dangerous to others. They can and WILL knock you over. Staff does nothings. this is sooo wrong on so many levels.

store is full of shopping carts all around store front.management has no control of resale customers. the pushing and name calling from normal resale customers to new commers is wrong. management has no control..

Great finds